Support

Find the right support route.

The public site handles marketing, guidance, and general support. App accounts, projects, downloads, and payments remain app-owned.

Public website questions

Use contact for general, parent, school, workshop, safety, privacy, and accessibility enquiries about this marketing website.

  • Product explanation and route guidance.
  • Safety and parent-first questions.
  • Workshop or school interest.
Contact My Idea3D

Application questions

Sign-in, account, project, entitlement, download, order, and private data questions belong to app.myidea3d.com.

  • Authentication and account creation.
  • Project and generation workflows.
  • Downloads, entitlements, and payments if enabled.
Open the app

Self-help links

Start with the public guidance.

Parent guidance

Read the parent page before a child starts using the app.

For parents

Safety

Review content, privacy, originality, and supervision expectations.

Safety

FAQ

Find concise answers to common family and launch questions.

FAQ