Forwardify Limited operates My Idea3D and handles purchase-support enquiries. Contact myidea3d@forwardify.com with your order reference. Our registered details are in the terms and conditions.
Start with your order.
Log in to the My Idea3D account used for the purchase and find the order or receipt reference. Contact support with that reference and the issue you would like help with.
Digital and physical products.
The terms that apply can differ between digital downloads, model-creation services and physical collectables. Review the applicable purchase information in the app before completing an order.
Tell us what happened.
If a file is unavailable or a printed collectable arrives damaged, describe the problem and include the relevant reference. Do not post your account or order information publicly.
This page does not set a refund deadline or replace the applicable purchase terms or your statutory rights.