A LITTLE HELP ALONG THE WAY

Let's find
your next step.

Explore the guides for creative questions, or contact us when you need a hand.

Contact My Idea3D.

myidea3d@forwardify.com

Tell us what you need help with. If your question is about a purchase, include the order reference from your account. Please don't email passwords or payment-card details.

Your account and orders.

Log in to My Idea3D for your projects, downloads, receipts and order updates.

Log in to My Idea3D ↗︎

Common questions.

Where do I create a model?

Choose a package in the app, then begin from a text prompt or permitted reference images. Concept generation, uploads and previews happen in your account.

How many images are in a concept set?

Four. Starter Character includes one set, Creator Character two and Print Review three. Review and select up to four views for one model generation.

Can I change my model later?

Included refinements and variants depend on your package. When available, a separate Model Edit Pass lets you request changes with a text instruction and optional reference images while keeping earlier versions.

Does Print Review include a physical test print?

No. Print Review provides digital analysis and eligible repair. Physical Print-Verified is a separate service with its own availability and scope.

Can I upgrade my package?

Eligible upgrades charge the package-price difference. Work already used carries forward. Check your app project for its available upgrade.

Where can I find a purchased download?

Log in to the app account used for your purchase and check your download or purchase history.

Can I book a painting workshop?

Not yet. We're developing future sessions. Visit painting workshops for the interest-registration information.

WHEN YOUR MODEL NEEDS MORE

Available services.

These services are separate from creation packages. Eligibility and final options are checked in the app.

Model Edit Pass

£5.99

Request a change with a text instruction and optional reference images. Earlier model versions stay in your project.

Edit your model ↗︎

Assisted Review

From £99.00

Describe complex design, bespoke change or specialist print work. We review the scope and provide a quote before any payment.

Ask about Assisted Review ↗︎